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ThatвЂ™s all the scammer really needs to make his point, without even scanning or checking whether the process in question is the real one or a piece of malware. Googling for csrss.exe returns several pages that promote registry scanners to look for errors associated with that file name, as well as descriptions labeling this process as a Trojan.

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This file is a core Windows program but as is often the case, malware authors often rename their samples to look like a legit file and use the same naming conventions. This time he opened up the TaskManager and pointed out a particular process called csrss.exe. Not satisfied with this, the technician figured he could pull another well-known trick to seal the deal. Of course, for a scammer itвЂ™s the perfect way of claiming those are infections or viruses. Sadly, MicrosoftвЂ™s central log and error reporting tool can all too easily be leveraged thanks to those yellow and red warnings, which the majority of the time are perfectly normal. Once the technician was logged in, he wasted no time in going for the most infamous trick used by tech support scammers, the Windows EventViewer. With remote access, scammers can literally do whatever they want on the userвЂ™s machine including stealing documents to installing (real) malware. This process is a core part of the scam because it allows crooks to tighten their hold on potential victims.

(Note: we strongly advise to never let anyone or any company you do not feel comfortable about, get remote access to your computer.) We were instructed to go to to allow the technician to take remote control of our computer, therefore enabling him to perform a diagnostic. Our expectations were not very high but we were not prepared for what we would eventually find out. We decided to call the toll-free line to see what kind of support we may get. Of course this screen is completely fake, but combined with an alarming audio message playing in the background, it may be enough to dupe some users.

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If you are not able to click on this button, Immediately contact Support toll Free Helpline 1-85вЂќ The alert message is displayed via a web page hosted on /norton and urges users to call for support immediately saying: вЂњSystem Critically Infected. In one of the worst cases of abuse we have seen so far, a company that happens to be an active member of the Symantec Partner Program is scamming people with fake warnings designed to look like SymantecвЂ™s flagship product, Norton Antivirus. Security vendors may not be aware of these practices let alone what kind of sales pitch scammers use to force those sales. In many cases, these crooks sell free security products (or straight up pirate them) for hundreds of dollars more than their actual retail price.

Much more work required.Fraudulent tech support companies are well-known for taking advantage of unsavvy computer users by reeling them in with scare tactics and charging large amounts of money for bogus services. Reason Core Security has one or two useful extras, but its scanning was horribly slow on our test system, and its recommendations weren't good ('Norton Security Toolbar' and the popular Chrome extension 'Pushbullet' were both tagged as risky). Upgrading to the commercial version - priced from $24.95/ year - gets you real-time protection and scheduled scanning, too.

There's also a 'Remediation' module which can reset various areas of Windows to repair any system damage or corruption (network settings, proxies, system policies, Explorer settings, IE home page and search providers, more),

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One unusual feature is 'bundle protection', a module which monitors program installations, looks for attempts to install adware, and automatically unchecks those checkboxes for you (technology bought in when Reason acquired the rights to use Unchecky). But you can scan files or your entire system on demand, check your installed programs for risks and fully uninstall them (including cleaning up after the original uninstaller), and manage your startup programs andВ all your browser addons from one place. The free version doesn't have real-time protection, and is no substitute for a full-strength antivirus. Reason Core Security is a tool for detecting, removing, and generally protecting you from malware, adware and similar unwanted programs.

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